Privacy and Security
Our company may collect personal data for various purposes. It is stated below how and in what way the collected personal data are collected, how and in what way these data are protected.
By filling in various forms and questionnaires on our Membership or Store, some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members are collected by our Store due to legal requirements.
In some periods, our company may send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, and then after logging in, this selection can be changed in the account information section or they can make a notification via the link in the information message received.
During the approval process carried out through our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope specified by the "User Agreement" we have made with our Members.
Our company records and uses the IP address of its members in order to identify problems related to the system and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in general and to collect comprehensive demographic information.
Our company may use the requested information for direct marketing by itself or its collaborators, outside the purposes and scope specified in the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our store; It can be used by our company and its collaborators in various statistical evaluations, database creation and market research without revealing the identity of our members, outside of the purposes and scope specified in the "Membership Agreement".
Our company, to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation and to ensure and maintain confidentiality, to take all necessary measures and care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. is committed to show.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way our system.
When you enter the process, there are two things you should pay attention to in order to understand that you are on a secure site. One of them is a key or lock symbol at the bottom line of your browser. This shows that you are on a secure internet page and all your information is encrypted and protected. This information is only used depending on the sales process and in the direction of your instructions. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and transmitted to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of the payment / invoice / delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. For this reason, the accuracy of financial and address / telephone information must first be confirmed in order for customers who place orders from our shopping sites for the first time to reach the supply and delivery stage. In order to check this information, if necessary, the credit card holder customer or the relevant bank is contacted.
Only you can access and change all the information you provide while becoming a member. If you protect your login information securely, it is not possible for others to access and change information about you. For this purpose, during membership transactions, we act within the 128-bit SSL security area. This system is an international encryption standard that cannot be broken.
Internet shopping sites with an information line or customer service service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues you have in mind, and you can get more reliable information about the reliability of the company that provides online shopping service.
Note: We recommend that you pay attention to the company's full address and phone number on internet shopping sites. If you are going to shop, make a note of all the phone / address information of the store where you purchased the product before shopping. Confirm by phone before shopping if you do not trust. All information about our company and the location of the company are specified in all of our online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information that you send to us by credit card mail-order method will be kept by our company in accordance with the principle of confidentiality. This information is kept for 60 days against the objections to withdraw money from the credit card that may be formed with the possible bank and then destroyed. In case of withdrawal of any amount other than the mail-order form approved by you for the price of the products you ordered, you can naturally object to the bank and it does not pose a risk as you can prevent the payment of this amount.
THIRD PARTY WEBSITES AND APPLICATIONS
Law, Decree Law, Regulation etc. to comply with the obligations imposed by the legal rules issued and in force by the competent legal authority;
In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice;
Requesting information about users for the purpose of conducting a research or investigation duly carried out by the competent administrative and judicial authority;
It is necessary to provide information to protect the rights or security of users.
Never write down your credit card number or passwords in the e-mails you send to the Customer Service of our store regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted from your e-mails under any circumstances.
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie-Cookie). The mentioned technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.
Company Name: VeneraSilk
Address: ULUS MAHALLESI, AHMET ADNAN SAYGUN STREET, KELAYNAK SOKAK NO: 26/6 BESIKTAS ISTANBUL 34340